CAPACITY
Support
Need help with Capacity? Message Mike in the app, or email support@capacitytraining.app.
Contact us
- In the app: My Profile → Settings → Message Mike.
- Email: support@capacitytraining.app
Common questions
I can’t sign in. On the log-in screen, tap Forgot Password? and we’ll email you a code to set a new password. The code expires in 15 minutes.
How do I delete my account? Go to My Profile → Settings → Delete Account and enter your password. This permanently erases your account and data. If you can’t sign in, email us from the address on your account and we’ll delete it for you.
How do I connect Apple Health? Go to My Profile → Settings → Health Data. Capacity reads your workouts, heart rate and distances to fill in your training log. It never writes to Apple Health.
How do I report or block someone in Community? Tap ⋯ on the post or comment, then Report or Block member. To unblock someone, open Community settings → Blocked members.
How do I cancel my subscription? Go to My Profile → Settings → Subscription, or your iPhone’s Settings → your name → Subscriptions. Cancel at least 24 hours before it renews, and you keep Capacity until the period you paid for ends. Apple handles refunds at reportaproblem.apple.com.
I subscribed, but Capacity asks me to subscribe again. Tap Restore Purchases on that screen while signed in to the Apple account you subscribed with.